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ACM Transactions on Information Systems (TOIS), Volume 6 Issue 2, April 1988

Bureaucracies as deontic systems
Ronald M. Lee
Pages: 87-108
DOI: 10.1145/45941.45944
Bureaucratic offices are not only for clerical work, but more important, they are for officiating in the sense of issuing directives, granting permissions, enforcing prohibitions, waiving obligations, and so forth. Bureaucracies...

Diplans: a new language for the study and implementation of coordination
Anatol W. Holt
Pages: 109-125
DOI: 10.1145/45941.45942
In this paper the reader is introduced to coordination in the workplace as an object of scientific study and computer automation. Diplans are the expressions of a new graphical language used to describe plans of operation in...

A speech-act-based office modeling approach
Esa Auramäki, Erkki Lehtinen, Kalle Lyytinen
Pages: 126-152
DOI: 10.1145/45941.214328
In this paper methods and principles that help to analyze offices as systems of communicative action are explored. In communicative action, office agents create commitments through symbolic means. A SAMPO (Speech-Act-based office Modeling...

Computer systems and the design of organizational interaction
Fernando Flores, Michael Graves, Brad Hartfield, Terry Winograd
Pages: 153-172
DOI: 10.1145/45941.45943
The goal of this paper is to relate theory to invention and application in the design of systems for organizational communication and management. We propose and illustrate a theory of design, technology, and action that we believe has been...

Designing with the user: book review of Computers and democracy: a Scandinavian challenge, G. Bjerknes, P. Ehn, and M. Kyng, Eds. Gower Press, Brookfield, VT, 1987
Lucy Suchman
Pages: 173-183
DOI: 10.1145/45941.383895