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ACM Transactions on Information Systems (TOIS), Volume 5 Issue 4, Oct. 1987

Cooperating knowledge-based assistants for the office
A. Roger Kaye, Gerald M. Karam
Pages: 297-326
DOI: 10.1145/42196.42197
This paper presents an approach to high-level support of office workers by embedding office knowledge in a network of distributed cooperating knowledge-based or expert “assistants” and servers. These knowledge-based systems...

Evolution of an organizational interface: the new business department at a largeinsurance firm
Andrew Clement, C. C. Gotlieb
Pages: 328-339
DOI: 10.1145/42196.42266
This paper describes how the work organization and computer system of the New Business Department at a large life insurance firm have interacted and evolved over time. The dynamics of interaction are explained largely in terms of the economic...

Strategies for encouraging successful adoption of office communication systems
Susan F. Ehrlich
Pages: 340-357
DOI: 10.1145/42196.42198
The adoption of new computer communication systems into organizations requires behavioral change. Planning for successful adoption requires knowledge of individual organizational communication patterns and the relationship between those patterns...

Behavioral experiments on handmarkings
John D. Gould, Josiane Salaun
Pages: 358-377
DOI: 10.1145/42196.42199
Handmarkings or handwritten editing marks can be used as direct editing commands to an interactive computer system. Five exploratory experiments studied the potential value of handmarkings for editing text and pictures, as well as for some...

Augmenting thesauri for information systems
Roy Rada, Brian K. Martin
Pages: 378-392
DOI: 10.1145/42196.42246
A thesaurus can be a critical component of an office information system. Access to various sets of documents can be facilitated by thesauri and by the connections that are made among thesauri. In the projects described in this paper, the...

Office-by-example: an integrated office system and database manager
Kyu-Young Whang, Art Ammann, Anthony Bolmarcich, Maria Hanrahan, Guy Hochgesang, Kuan-Tsae Huang, Al Khorasani, Ravi Krishnamurthy, Gary Sockut, Paula Sweeney, Vance Waddle, Moshé Zloof
Pages: 393-427
DOI: 10.1145/42196.42200
Office-by-Example (OBE) is an integrated office information system that has been under development at IBM Research. OBE, an extension of Query-by-Example, supports various office features such as database tables, word processing, electronic...